Privacy Policy
Mario’s Towing Ltd.
Effective Date: January 1, 2026
Last Updated: March 15, 2026
1. Introduction
Mario’s Towing Ltd. (“we”, “us”, “our”) is committed to protecting personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website, dispatch systems (including Fleetcents), communications, payment systems, and towing operations.
2. Scope
This policy applies to customers, website users, vehicle owners, insurers, property managers, and individuals interacting with our services.
3. Personal Information We Collect
We may collect:
- Contact information, including name, phone number, email address, and address
- Vehicle and service information
- Dispatch and GPS-related data
- Payment and transaction data
- Communications and support records
- Photos, videos, and incident records
- Website usage and technical data
- Access control and site monitoring data
4. How We Collect Information
We collect information directly from you, authorized third parties, through our systems, and automatically through website technologies.
5. Purpose of Collection
We use personal information to:
- Provide towing and roadside services
- Process payments and manage accounts
- Communicate with customers
- Investigate disputes and claims
- Comply with legal obligations
- Improve operations and security
6. Consent
By using our services or website, you consent to the collection, use, and disclosure of your information as described in this policy.
We may also collect information without consent where permitted by law, including towing or impound situations authorized by property owners or legal authorities.
7. Disclosure
We may disclose information to:
- Service providers, including payment processors and IT systems
- Insurance companies and property managers
- Legal and regulatory authorities
- Business transaction participants
8. Dispatch Systems (Fleetcents)
We use Fleetcents and related tools to manage dispatch, track service activity, record GPS data, and maintain operational records.
This may include real-time and historical GPS data, timestamps, communications, and service records.
Data may be stored in Canada or the United States and subject to applicable laws in those jurisdictions.
9. Cookies and Website Technologies
We use cookies to operate our website, analyze usage, and improve functionality.
Users may accept or reject non-essential cookies via our cookie banner.
10. Surveillance and Monitoring
We may use cameras, GPS, and licence plate recognition systems for safety, verification, and operational purposes.
Notice of surveillance is provided through signage or disclosures where appropriate.
11. Cross-Border Processing
Information may be stored or processed outside British Columbia or Canada and may be subject to foreign laws including lawful government access.
12. Retention
We retain information only as long as necessary.
Where information is used to make a decision about an individual, it is retained for at least one year as required by law.
13. Safeguards
We implement administrative, technical, and physical safeguards including access controls, encryption, monitoring, and secure systems.
14. Breach Response
We investigate breaches and notify affected individuals where required. Breach records are retained in accordance with legal requirements.
15. Access and Correction
Individuals may request access to or correction of their personal information.
Requests will be responded to within 30 days. A minimal fee may apply where permitted by law.
16. Complaints
Contact our Privacy Officer with concerns. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.
17. Changes
We may update this policy from time to time. Updated versions will be posted with revised dates.
18. Contact Information
Privacy Officer
Mario’s Towing Ltd.
225 Lougheed Road
Kelowna, BC, V1V 2M1
Email: privacy@mariostowing.com
Phone: (250) 765-6009
